Your first order comes with our 60-day money-back guarantee. Here’s what it covers, how refunds work, and how to manage a subscription.
60-Day Money-Back Guarantee
You get 60 days from delivery to decide for yourself. If you’re not satisfied, or you don’t feel we’ve delivered what we promised, we give you every penny back on your first order. Even if the bottles are empty. No questions asked.
Your refund includes the full amount you paid for that first order, including paid shipping and any tax charged. No restocking or handling fee is deducted from a refund covered by this guarantee.
How to Request a Refund
- Email support@testostemem.com with your order number and the email used at checkout.
- Proof of purchase is required.
- Approved refunds are issued to your original payment method, typically within 5–10 business days after approval. Your bank may take additional time to post the credit.
Subscription Cancellations & Refunds
Your subscription renews automatically until you cancel. To avoid the next charge, cancel before your renewal date:
- Manage or cancel anytime in your account at testostemem.com/account, using the cancel link in your emails, or by emailing support@testostemem.com.
- Cancelling stops all future renewals; it does not automatically refund a shipment that has already processed.
- If a renewal was charged but not yet shipped, contact us right away and we will cancel and refund it where possible.
- The 60-day money-back guarantee covers your first order. It does not automatically cover later subscription renewals.
See our Subscription & Auto-Renewal Terms for full details.
What's Covered
- Your first order is covered for 60 days from delivery, whether you buy once or choose a subscription.
- Opened and empty bottles are covered.
- You receive the full amount paid for that order, including paid shipping and any tax charged.
- We reserve the right to deny fraudulent or abusive claims, or claims outside the first-order and 60-day scope of this guarantee.
Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo of the issue. We will arrange a replacement or refund at no cost to you. This does not reduce the 60-day money-back guarantee on your first order.
Contact Us
Customer Support: support@testostemem.com
Support Hours: Monday–Saturday, 9:00 AM – 9:00 PM PST